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Why would an attempted transfer be unsuccessful?

A transfer funds request will be rejected if it cannot successfully be posted to your account. The most common reasons for failed or returned transfers are:

  • Transaction amount exceeds the dollar limit for an individual transaction, total transactions per day, week or month.
  • Lack of sufficient funds in the source account.
  • A lock placed by a financial institution on one of the accounts (account number or routing number may have changed since registration, account may be frozen by the institution, account may have reached allowed limits of number of such transactions, etc.).

You will be notified by email if a failed ACH “Return” message is received on your transaction. The Return message indicates that the transfer has not been completed.

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