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Annual Report 2021

2021 IN REVIEW

ACCOLADES

A+ Health & Stability Rating
— DepositAccounts

Voted #1 Bank/Credit Union
Voted #1 Financial Advisor
Best Employer 50+ employees
— The Daily News’ Best of Lower Columbia

Woodland Business of the Year
— Woodland Chamber of Commerce

 

Voted #1 Best Bank in Lincoln City
⁠— News Guard Readers’ Choice Best of the Beach

Voted #1 Best Credit Union in Lincoln County
⁠⁠⁠— Newport News Times’ A List

Rainier Business of the Year
⁠⁠— Rainier Chamber of Commerce

Innovation Award – Large Business
⁠⁠— Clatsop Economic Development Resources

 

VOLUNTEER SPIRIT

As in-person events reopened, our staff volunteers were ready to get in on the action. From beach cleanups on the Oregon coast to the United Way Day of Caring in Castle Rock, our staff showed their generosity by donating over 1,425 hours of their time to great local events.

COMMUNITIES FIRST PROGRAM

We renewed our three year commitment to eight local hospital foundations and four community college foundations, totaling $116,000 in grants through 2021. 2021 funds were used to improve education, health services, and quality of life in our membership areas.

DOERNBECHER DAYS

We raised $27,548 for Doernbecher Children’s Hospital.

GIVE MORE 24!

38 employee donors gave a total of $1,290 to various Cowlitz County non-profits! We were also a $1,500 prize sponsor.

TEACHER APPRECIATION

Our Community Development team delivered teacher appreciation gift baskets to 53 schools in our service areas as a token of our gratitude for their work.

HELPING OUR FURRY FRIENDS

We’ve pledged to donate $5 to the nearest Humane Society or animal shelter for each youth account we open. Our combined $5,000 in donations supported Humane Societies and animal shelters in five counties.

CHRISTMAS DONATIONS FOR CHILDREN

We partnered with multiple organizations across our service areas to brighten the holidays for local children in need. We supported Christmas Tag programs in six counties, in addition to separate toy drives and food drives for families in need.

DEPARTMENT DONATIONS

We empowered each financial services center and department with a donation budget that could be used to make a big impact in the community. Donation funds were used to support student supply drives, youth sports, emergency support shelters, animal shelters, and a variety of other acts of goodwill. This resulted in $3,011 worth of meaningful donations that were close to our employees’ hearts and made a big impact across our service areas.

INTERNATIONAL CREDIT UNION DAY

On October 21, we celebrated #CreditUnionGood once again by giving each employee $10 and a special pay-it-forward card to brighten someone’s day with a random act of kindness. From helping buy a stranger’s groceries to making hospitality gift bags for the homeless, our employees performed hundreds of kind acts that exemplified the credit union spirit of people helping people.

CEO & BOARD CHAIRMAN REPORT

 

There have been a lot of unknowns over the past two years, but one thing is for certain: your credit union is stronger than ever, thanks to our loyal members. Asset growth exceeded our projections in 2021, increasing 15% from $1.42 billion to $1.63 billion. Credit quality remains strong, with overall reportable loan delinquencies at .20% and net charge offs at historic lows of .08%.

From Castle Rock, Washington to Newport, Oregon, we’re committed to investing in the communities we serve. To that end, we donated $165,478 to 131 organizations in our communities in 2021, and our Fibre Family volunteered 1,425 hours for 82 organizations. As the world gradually reopens in 2022, there’s a good chance you’ll see us at the next festival, fundraiser, or Chamber of Commerce event you attend.

We’re constantly following the latest innovations in financial services and incorporating new technology into our financial services centers. Our focus for 2021 was our West Kelso location. West Kelso’s freshly remodeled lobby features Interactive Teller Machines (ITMs), concierge service, and Financial Services Specialists to assist you with all your loan and account needs. In addition to the two ITMs in the lobby, three ITMs were installed outside for 24/7 use. Use our ITMs for basic transactions including withdrawals, cash and check deposits, transfers, loan payments, and balance inquiries. What’s more, West Kelso was our very first location to offer the new Virtual Representative service!

Since then, Virtual Rep services have been added to 14 of our 16 locations. Simply tap the screen and you’ll be connected to a credit union employee who can guide you through your transaction. We are currently in the process of renovating our Kalama location, and will add Virtual Rep services there as well, as part of the update. As we develop our Virtual Contact Center team, we are doing our best to offer Saturday hours (8:30am-4:30pm) at every videoenabled ITM. This means we’ll offer Saturday service at nearly every location! Warrenton will be the only exception. Just look for the “TELLER” light in the drive-up above the ATM – this is your indication that Virtual Rep service is available at that time.

 

The impact of COVID-19 continued to present challenges in 2021. While maintaining the safety and well-being of our members and staff as a top priority, we were often faced with unprecedented decisions involving in-person access to our services centers by limiting hours or allowing drive-up only access. We’ve adapted to many of these changes and have implemented numerous options for our members to access their accounts.

The onset of COVID also prompted a tremendous surge in member call volume. This increase, combined with staffing issues, led to longer call wait times. Last October, we partnered with CO-OP solutions to offer supplemental call services for our membership. Not only has this partnership decreased call wait times, but it allows us to be just a phone call away 24 hours a day, 363 days a year (closed only for Thanksgiving and Christmas).

Last December, we received approval from the NCUA to extend our service areas to include four new Washington counties: Clark, Lewis, Skamania, and Grays Harbor. These counties expand our previous service areas, comprised of Cowlitz, Wahkiakum, and Pacific counties in Washington, and Columbia, Clatsop, Tillamook, and Lincoln counties in Oregon. Anyone who lives, works, worships, attends school, or conducts regular business in these counties is eligible for membership. Eligibility extends to immediate family members and household members. Businesses and organizations based in these counties are also eligible for membership. We’re confident that managed growth and greater diversification, consistent with established principles of safety and soundness, is essential for us to gain the benefits of economies of scale going forward. Our members are part of our “Fibre Family”, and we’re excited to extend the family!

A big “Thank You” to each of our member/owners for your continued loyalty and support. We’d also like to thank our staff for showing up every day to serve our members in spite of the challenges of the last two years.

Greg Berg,
Board Chair

Christopher Bradberry
President/CEO

STATEMENT OF FINANCIAL CONDITION
STATEMENT OF INCOME & EXPENSE

SUPERVISORY COMMITTEE REPORT

 

Your Supervisory Committee is comprised of five volunteers: Julie Palmer, Jeff Skeie, Charlie Gourde, David Thelin, and Ashley Lachney. The 2021 Supervisory Committee was also joined and assisted by Supervisory Committee Associates Bart Finnel and Greg Kelly. The Supervisory Committee has the responsibility to oversee and verify that the Credit Union has developed and maintains an internal control framework that provides reasonable assurance to the reliability and integrity of the financial statements and compliance with laws and regulations.

Your Supervisory Committee fulfills this responsibility in two ways. We meet regularly with the Credit Union’s Vice President of Internal Audit, Luci Sherard, who assists the Committee in verifying compliance with our internal control framework. We also engage an external audit firm, Moss-Adams, to audit the financial statements and the operational controls surrounding those financial statements in accordance with generally accepted auditing principles.

 

Supervisory Committee members attend regular monthly Supervisory Committee meetings, as well as monthly meetings of the Board of Directors. At these meetings we review the work of the Internal Auditor, the external auditor, and management to ensure that the Supervisory Committee’s responsibilities are properly discharged.

Based on our audits and the reports of other experts, the Supervisory Committee is satisfied that the records of Fibre Federal are accurately maintained, and the Credit Union is in compliance with applicable laws and regulations. We thank the Credit Union management and staff for their diligent work that ensures such a well-run organization.

Julie Palmer,
Supervisory Committee Chair

Board of Directors

Greg Berg, Board Chair
Alden Bebe, 1st Vice Chair
Terry Alsteen, 2nd Vice Chair
Kelli Harding, Secretary
Jan Dennis
Steve Mealy
Jack Courtney
Jerry Howell
Jim Duscha

Supervisory Committee

Julie Palmer, Chair
Jeff Skeie, Secretary
Charlie Gourde
David Thelin
Ashley Lachney
Bart Finnel, Associate
Greg Kelly, Associate

Senior Management Team

Christopher Bradberry, President/Chief Executive Officer
Joe Amrine, SVP/Chief Credit Officer
Shelly Buller, SVP/Chief Operating Officer
Meghan Staup, VP/Chief Financial Officer
David Keegan, SVP/Chief Information Officer
Angie Gilreath, SVP/Chief Experience Officer
Ryan Sullivan, SVP/Chief Retail Officer

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