There have been a lot of unknowns over the past two years, but one thing is for certain: your credit union is stronger than ever, thanks to our loyal members. Asset growth exceeded our projections in 2021, increasing 15% from $1.42 billion to $1.63 billion. Credit quality remains strong, with overall reportable loan delinquencies at .20% and net charge offs at historic lows of .08%.
From Castle Rock, Washington to Newport, Oregon, we’re committed to investing in the communities we serve. To that end, we donated $165,478 to 131 organizations in our communities in 2021, and our Fibre Family volunteered 1,425 hours for 82 organizations. As the world gradually reopens in 2022, there’s a good chance you’ll see us at the next festival, fundraiser, or Chamber of Commerce event you attend.
We’re constantly following the latest innovations in financial services and incorporating new technology into our financial services centers. Our focus for 2021 was our West Kelso location. West Kelso’s freshly remodeled lobby features Interactive Teller Machines (ITMs), concierge service, and Financial Services Specialists to assist you with all your loan and account needs. In addition to the two ITMs in the lobby, three ITMs were installed outside for 24/7 use. Use our ITMs for basic transactions including withdrawals, cash and check deposits, transfers, loan payments, and balance inquiries. What’s more, West Kelso was our very first location to offer the new Virtual Representative service!
Since then, Virtual Rep services have been added to 14 of our 16 locations. Simply tap the screen and you’ll be connected to a credit union employee who can guide you through your transaction. We are currently in the process of renovating our Kalama location, and will add Virtual Rep services there as well, as part of the update. As we develop our Virtual Contact Center team, we are doing our best to offer Saturday hours (8:30am-4:30pm) at every videoenabled ITM. This means we’ll offer Saturday service at nearly every location! Warrenton will be the only exception. Just look for the “TELLER” light in the drive-up above the ATM – this is your indication that Virtual Rep service is available at that time.