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Like a real family

We're here for you

Just like a real family member, we’re here to support and assist you, even if it’s outside our normal business hours. We offer a 24-hour Card Care Center, so you can reach us day or night about your Debit or Credit Cards. For simple transactions and service information, we have after hours, weekend, and holiday call hours. Additionally, we offer a live online chat during business hours for assistance with product and service questions. These are just a few of the ways we offer banking made easy before and after we open!

Real Words, Real People from the PNW

The loan department at Fibre CU was extremely helpful with our needs and were quick to communicate and help solve any concerns we had. Would recommend Fibre CU and their helpful staff!
Rolly B.

Introducing Our Community Champion Program

A New Way to Turn Our Values into Action

We’re excited to introduce our Community Champion Program, a new initiative and a meaningful step forward in how we support and stay connected to the communities we serve. We created this purpose-driven program to give our Fibre Family employees a more intentional way to get involved, build relationships, and expand our impact across the regions we call home.

The program was open to employees at all levels of the organization, and the response was incredible. After hearing from so many staff members eager to step up and give back, we selected 23 team members as our inaugural Community Champions. These Champions officially began their roles on March 1, working alongside our Community Development team to support volunteer opportunities, community events, and local engagement efforts throughout the year.

Serving as a Champion doesn’t change anyone’s day-to-day role, but it does create an additional opportunity for Fibre Family staff who are passionate about giving back to take an active role in our community efforts.

Our Community Champions serve as go-to contacts within their locations for community questions and opportunities. They help share volunteer opportunities with coworkers, encourage participation in service projects, and help keep our community spirit strong. You will likely see them out and about at local events throughout the year.

As our inaugural class, these Champions are helping shape what this program will become, and we can’t wait to see the impact they’ll make in the communities we call home.

Our 2026 Community Champions

  • Anai Flores
  • Andee Whitman
  • Ashley Guillory
  • Autumn McCormick
  • BreAnna Grissom
  • Emily Langdon
  • Jamie LaFave
  • Josh Rongey
  • Kali Mays
  • Katie Powers
  • Kierra Clark
  • Kim Blower
  • Lynn Ruddell
  • Mary Mortensen
  • Misty Tallman
  • Niki Wood
  • Pam Schulz
  • Samira Dahshan
  • Sarah Spalding
  • Shelby Stetler
  • Stephanie Arguello
  • Stephanie Smith
  • Susan Huntsucker

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Women of Impact Panel

Celebrating Growth, Leadership, and Strong Women

In honor of National Women’s History Month, we hosted our first Women of Impact Panel on March 5 at Lower Columbia College. The event brought together community members, professionals, and students for an evening of inspiration and connection.

Our panel featured five female leaders from our Fibre Family who shared their personal and professional journeys in the credit union industry. The discussion was emceed by Ashley Lachney, Fibre Federal Credit Union Board Member, and included panelists Heather Snyder, AVP Marketing & Community Development; Robbie Alba-Estrada, VP Controller; Claudia Alvarez, Virtual Manager; Ellen Scattergood, VP Member Operations; and Sara Kulp, Employee Engagement Supervisor.

Panelists spoke candidly about the workplace and personal challenges they have faced, the lessons they’ve learned along the way, and the importance of advocating for yourself while surrounding yourself with people who recognize and support your potential. The event also created space for meaningful networking and conversation, allowing attendees to ask questions and connect with experienced leaders, industry professionals, and others in the community.

The event also included a donation drive benefiting Emergency Support Shelter. Guest speakers Shira Lile, ESS Executive Director, and Sara Sanchez, ESS Development Director, shared about the organization’s work supporting survivors of domestic and sexual violence. Generous attendees donated cash and needed supplies to help further ESS’s mission of providing safety, advocacy, and support.

The Women of Impact Panel celebrated leadership and encouraged open conversations about both the challenges and successes that shape career journeys. We’re grateful for the participation and insights shared throughout the evening and for the opportunity to highlight the positive impact our female leaders make in the credit union industry and our communities.

Women of Impact Panel 2026
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Commerce (Formerly Main) Closed Up for a Glow Up January 5

Our Service Won’t Waver—We’re Here for You!

On January 5, we closed our Commerce lobby in Longview for a few months to give it a members-first makeover. This is our first remodel in 17 years, featuring smarter use of space, enhanced service experience, and the latest technology. Although our regular Main staff is relocated during construction, you can still count on the same great Fibre Family services you know and love.

Here’s what you can expect during the closure:

  • All Commerce ITMs remain fully functional 24/7.
  • Our Virtual Reps (based in Longview) are on hand via video at the ITMs Monday through Saturday, 7:30am-6:30pm.
  • Visit Triangle (1.3 miles away) or West Kelso (1.8 miles away).
  • Contact us online, schedule a video appointment, or give us a call.
  • Commerce’s night drop is closed; however, nearby locations offer night drop and in-person service.
  • Safe deposit boxes are available by appointment on Tuesdays. Call or chat to schedule your appointment.
  • Fibre Financial Group Advisors continue to serve members from alternate local locations. To schedule an appointment, call 360-414-4224.

Thank you for your patience during the remodel as we work toward an even better experience. We’ll keep you posted on a reopen date, and we look forward to welcoming you back to a refreshed, modern space designed with you in mind!

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Family Fun at the Theatre!

The Rainy Months Series Is Back!

We’re proud to sponsor the return of Longview’s Columbia Theatre’s “Rainy Months Series,” featuring live performances for families with young children. Here’s the lineup:

March 22: Mark Nizer 4D – A combination of original comedy, world class juggling, movement, music, and technology that promises a spellbinding experience.

April 19: David Engel’s Captain Nemo’s Adventure Academy: 20,000 Laughs Under the Sea – Madcap homage to Jules Vernes’ famous maritime hero that will entertain, inspire, and challenge children’s thirst for knowledge of the wonders of the deep.

 

Each show starts at 2pm. Join us at 12:30pm for fun FREE children’s activities before each show, brought to you by Fibre Federal Credit Union staff volunteers.

Tickets are $10 each or Family 4-Packs are $30. Get more information and purchase tickets here.

 

 

 

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