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Like a real family

We're here for you

Just like a real family member, we’re here to support and assist you, even if it’s outside our normal business hours. We offer a 24-hour Card Care Center, so you can reach us day or night about your Debit or Credit Cards. For simple transactions and service information, we have after hours, weekend, and holiday call hours. Additionally, we offer a live online chat during business hours for assistance with product and service questions. These are just a few of the ways we offer banking made easy before and after we open!

Real Words, Real People from the PNW

Great customer service! I accidentally made a loan payment 2x and instead of telling me, ‘Sorry, Charlie,' as I expected, they reversed it right away no questions asked! Never had a bad experience with them. Great job all.
Danielle

We’re Forbes #1 in WA and OR

We're #1 (Twice!) on Forbes List of America's Best-In-State Credit Unions 2026

We’re honored to be recognized as #1 in Washington for the second year in a row and #1 in Oregon on the Forbes list of America’s Best-In-State Credit Unions 2026. America’s Best-In-State Credit Unions 2026 recognizes the credit unions most valued by residents in each state. Rankings are based on an independent survey of more than 26,000 U.S. consumers, who evaluated institutions on trust, service options, financial advice, member service, digital experience, and terms and conditions. Public reviews were also analyzed to determine the final scores.

“We’re incredibly proud to be recognized as the top credit union in both Washington and Oregon,” said Christopher Bradberry, President & CEO. “Earning this distinction is a testament to the trust our members place in us every day and the dedication of our team to delivering exceptional service. This recognition inspires us to continue raising the bar, strengthening our communities, and helping our members achieve their financial goals with confidence.”

Being named #1 in Washington and Oregon is a big win—but the real victory is getting to serve our incredible members every day. Awards like this are the cherry on top of what we love to do: helping our members thrive, cheering on their successes, and making their financial journeys a little brighter (and maybe even a little fun). Here’s to more milestones, more smiles, and an even stronger future—together!

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Save on Utility Costs With a Home Energy Loan

We’re proud to partner with Cowlitz PUD to make energy efficiency more attainable and budget-friendly for our community. With the Home Energy Loan Program, you can use rebates from eligible conservation projects to lower your home energy loan interest rate—often reducing it to zero!

Am I eligible?

  • Are you a Cowlitz PUD customer?
  • Own your own home?
  • Ready to complete energy conservation upgrades to your home?

If you answered yes to all of the above, your project might qualify!

Energy efficient programs available for:

  • Insulation
  • Windows
  • Ductless heat pump
  • Ducted heat pump
  • Heat pump water heater

Loan details

  • Minimum loan amount: $2,000
  • Maximum loan amount: $12,000
  • Loan terms range from 24 to 60 months

How do I get started?

Contact Cowlitz PUD to learn more about the energy program, rebate availability, and participation requirements. Your energy-efficient home awaits!

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High-Yield Savings Accounts vs. Other Savings Options

Not all savings accounts are built the same. Some are designed to help your balance grow faster, while others make it easier to access your money when you need it. Understanding how these options work can help you choose the right place to keep your savings.

High-yield savings accounts have become a popular choice because they combine competitive rates with flexibility. But how do they compare to other common options like traditional savings accounts, money market accounts, or certificates of deposit? Here’s what to know before deciding which approach makes sense for you. 

WHAT IS A HIGH-YIELD SAVINGS ACCOUNT?

A high-yield savings is a type of savings account that pays a higher dividend rate than a traditional savings account. These accounts are often offered by online banks and credit unions, which may provide more competitive rates.

Like traditional savings accounts, you can access your funds as needed and earn more on your balance over time. Most are insured by the FDIC (for banks) or the NCUA (for credit unions) for up to $250,000, making them a safe place to keep your money.

UNDERSTANDING YOUR SAVINGS OPTIONS

Understanding how different savings accounts work can help you decide which features matter most. Here are some of the most common options:

TRADITIONAL SAVINGS ACCOUNTS

Traditional savings accounts are widely used because they’re simple to open and manage. Although they do earn dividends, rates are usually much lower than those offered by high-yield savings accounts.

These accounts generally have low minimum balance requirements and minimal fees, making them an easy starting point for saving. Funds can be transferred to a checking account or withdrawn at a branch. They’re often used for emergency funds or short-term goals.

MONEY MARKET ACCOUNTS (MMAS)

Money market accounts combine features of savings and checking accounts. In addition to earning dividends, they may include check-writing privileges or a debit card.

Rates are generally higher than traditional savings accounts, but these accounts may require a larger balance to earn the best rates or avoid fees. They can be a strong fit for those who want higher returns while keeping funds within reach.

SHARE CERTIFICATES AND CERTIFICATES OF DEPOSIT (CDS)

With a share certificate or certificate of deposit, you agree to keep your money in the account for a set period in exchange for a fixed rate. Terms can range from a few months to several years, with longer terms often offering higher rates.

Unlike high-yield savings accounts, which have variable rates, share certificates and CDs provide predictable returns. Withdrawing funds early typically results in a penalty, so they’re best suited for money you won’t need right away.

OTHER SPECIALIZED SAVINGS OPTIONS

In addition to standard account types, some savings options are designed for specific goals and timelines.

Holiday savings accounts help you set aside money throughout the year for seasonal expenses, with funds typically distributed at a set time. This structure can make it easier to plan ahead and avoid relying on credit.

Retirement accounts, such as IRAs, focus on long-term savings and may offer tax advantages. While they come with stricter withdrawal rules, they can play an important role in building financial security over time.

COMPARING THE KEY DIFFERENCES

A side-by-side comparison of key features highlights how each option differs:

Account Type

Dividend Rate

Access to Funds

Requirements

Minimum Balance

High-Yield Savings

High

Easy access

Low or none

Low

Traditional Savings

Low

Easy access

Few requirements

Low or none

Money Market Accounts

Moderate to High

Easy access

Higher balance may be required

Moderate to high

Share Certificates  or Certificates of Deposit

Moderate to High

Locked for term

Fixed term commitment 

Varies

PROS AND CONS OF HIGH-YIELD SAVINGS ACCOUNTS

Before opening a high-yield savings account, it’s helpful to weigh the advantages and limitations to see how it fits your overall savings strategy.

PROS

  • Higher returns than traditional savings: Competitive dividend rates can help your balance grow more quickly over time.

  • Convenient access to funds: You can transfer or withdraw money when needed without locking it away.

  • Low risk: Most accounts are insured by the FDIC or NCUA up to $250,000.

  • Straightforward to manage: These accounts are typically easy to open and maintain.

CONS

  • Variable rates: Rates can change over time, which may impact your earnings.

  • May not offer the highest possible return: Some accounts can provide higher yields if specific requirements are met, so you must assess whether you can reasonably meet those requirements.

HOW TO CHOOSE THE RIGHT SAVINGS OPTION

Choosing the right savings account depends on your goals and how you plan to use your money. Here are a few key factors to consider:

START WITH YOUR GOALS

What are you saving for? Whether you’re building an emergency fund or planning for a major purchase, your timeline matters. For short-term goals, an account that’s simple to open and manage—such as a traditional or high-yield savings account—can help you stay on track. For longer-term goals, earning potential may take priority. In some cases, options like share certificates or an IRA may be worth exploring.

THINK ABOUT ACCESS NEEDS

How often will you need to withdraw money? If you don’t expect to use your funds for a set period, a share certificate may be a good fit. If you prefer to keep your money within reach, a high-yield savings or money market account can offer a balance of growth and accessibility.

EVALUATE YOUR BALANCE

How much are you planning to deposit? Some accounts offer tiered rates, where larger balances earn more. Others, such as money market accounts, may require a higher balance to qualify for the best rates or to avoid fees. For those with more to deposit, these accounts can provide stronger returns while still keeping funds available.

ASSESS YOUR HABITS

If you’re looking at a rewards savings account, consider whether you already meet the requirements. Tasks like frequent debit card use or setting up direct deposit may be manageable for some, but not for everyone. A simpler account with a slightly lower rate may be easier to stick with over time.

GET MORE FROM YOUR SAVINGS

Choosing a savings account isn’t just about chasing the highest rate—it’s about finding a solution that aligns with how you plan to save and use your money. Taking the time to compare features like access, requirements, and earning potential can help you make a more informed decision.

Explore our savings account options to see which one fits best.

See Our Savings Account Options

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4 Ways Digital Service Tools Save You Time

Managing your finances used to mean making a trip to town or waiting on hold. Thankfully, those days are long gone. Today’s digital banking support tools make it easier than ever to stay on top of your money and get assistance quickly.

From instant responses to live guidance, these tools help you resolve questions and complete tasks faster. Here are four ways they’re helping members save time every day.

1. GET ANSWERS ANYTIME

Have a question about your account or need details about a product or service? You no longer have to search through pages of information or wait to speak with a representative. With digital support tools, you can find answers anytime from your laptop or mobile device—wherever you are.

Many digital banking services include chatbots that provide instant responses to common questions. For example, Fibre FCU & TLC’s chatbot, Timber, is available day or night to assist. If Timber can’t resolve your question, she can direct you to a representative during business hours—saving time and simplifying the process.

2. CONNECT WITH A LIVE REPRESENTATIVE FROM ANYWHERE

Sometimes it helps to talk to a real person to explain your situation and get clear answers. Digital support services in Online Banking or via a website allow you to speak with a real person from anywhere. Instead of visiting a financial services center, you can choose the communication option that works best for you.

Common options may include:

  • Live chat

  • Voice calls through a website

  • Video calls for face-to-face support

Digital support services reduce travel time and give you faster access to real-time support when you need it. You can get personalized assistance without leaving home or interrupting your day.

3. GET STEP-BY-STEP HELP ON-SCREEN

When tackling an unfamiliar banking task, it’s not always clear where to start. Having guidance along the way can make the process much easier. With many products and services, you can request help from a representative who can walk you through each step in real time.

This can be especially helpful when:

  • Opening accounts

  • Filling out forms

  • Navigating Online Banking

  • Submitting wire requests

For example, with co-browsing, Fibre FCU & TLC representatives can walk you through the Online Banking platform and show you exactly where to navigate. This cuts out the trial-and-error so you can get things done faster.

And if you need support with an application or more complicated account service, you can request a video appointment so you can go through the process face to face with an employee on-screen. 

4. SEND DOCUMENTS QUICKLY & SECURELY

Submitting documents for a loan or account update is now faster and more convenient. Many digital banking support tools allow you to upload files directly through a secure online platform.

This can include:

  • Images

  • Identification

  • Documents needed for applications or account updates

Fibre FCU & TLC's file-sharing feature makes this easy and secure. Instead of making a special trip for a drop-off or waiting for the mail, you can upload files instantly from your laptop or mobile device for faster processing. That means less hassle with printing and mailing—and no postage costs.

FIBRE FCU & TLC DIGITAL SERVICES THAT SAVE YOU TIME

Whether you have a quick question or need assistance with a task, we offer a range of digital banking support tools designed to save you time.

Members can access support through:

  • Timber, our helpful chatbot

  • Live chat with representatives

  • Voice or video calls

  • Co-browsing guidance

  • Secure file sharing

  • Video appointments

Our digital services are available through our website, Online Banking, and Mobile Banking, making it easy to access support without leaving home. This means faster answers, easier task completion, and convenient access to assistance so you check off your banking to-dos quicker. 

Learn more about Fibre FCU & TLC's digital support services and discover how easy it is to manage your banking from anywhere.

Learn more about Fibre’s Digital Support Services

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