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Like a real family

We're here for you

Just like a real family member, we’re here to support and assist you, even if it’s outside our normal business hours. We offer a 24-hour Card Care Center, so you can reach us day or night about your Debit or Credit Cards. For simple transactions and service information, we have after hours, weekend, and holiday call hours. Additionally, we offer a live online chat during business hours for assistance with product and service questions. These are just a few of the ways we offer banking made easy before and after we open!

Real Words, Real People from the PNW

I love being a part of the Fibre Family! Everyone is always so kind and helpful and I really appreciate the drive up ITM with virtual help!
Melissa T.

A Better Banking Experience Awaits at Commerce

DISCOVER A REFRESHED SPACE DESIGNED WITH YOU IN MIND

We're excited to reopen our newly remodeled Commerce Financial Services Center (formerly Main) at 822 Commerce Ave. in Longview.

Every improvement was made with our members in mind, creating a more convenient, personalized, and welcoming experience while maintaining the friendly local service you know and trust.

What's New at Commerce?

A More Open, Member-Focused Experience

Our refreshed layout is designed to help you get the service you need more efficiently while creating opportunities for more personalized conversations with our team.

Member Service Pods

The traditional teller line has been replaced with member service pods, creating a more comfortable, private experience. This approach allows for more meaningful conversations and personalized support tailored to your financial needs and goals.

Interactive Teller Machines with LIVEConnect

You'll also find new Interactive Teller Machine (ITM) stations in the lobby. ITMs provide a convenient way to complete everyday transactions through self-service or receive assistance from a friendly local employee through LIVEConnect.

Designed for the Future

These enhancements help us provide a modern banking experience that combines convenience, technology, and personal service. By improving the flow of the space and expanding our service options, our team can spend more time helping members address and achieve their financial goals.

Fibre Financial Group Advisors

At this time, Fibre Financial Group Advisors will continue serving members at our West Kelso Financial Services Center and Operations Center by appointment only. To schedule an appointment, please call 360-414-4224.

Stop In and See What's New

Whether you're visiting for everyday banking or a conversation about your financial future, our refreshed Commerce Financial Services Center is designed to make every visit more convenient, more personal, and focused on what matters most—you.

We look forward to seeing you soon!

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Coming Together to Support Local Families

Our community is grieving after what happened at Nippon. The mill is woven into daily life here through our neighbors, families, coworkers, and the people who answer the call in moments of crisis.

We’ve partnered with Lower Columbia Longshoremen’s Federal Credit Union and Red Canoe Credit Union to collect donations for families affected by this tragic event. All donations will go directly to the relief fund established by the Cowlitz Wahkiakum Labor Council and the Longview/Kelso Building Trades Council, held at Lower Columbia Longshoremen’s FCU.

If you would like to contribute, representatives at any of our financial services centers will be happy to assist you with your donation. You can also donate through our Online Banking and mobile app by transferring funds to: 788370-02-Community

Thank you for showing compassion and support to those who need it most during this difficult time.

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Kelso's Getting a Remodel

An improved member experience coming soon to Kelso!

Our Kelso Financial Services Center is next on the list as part of our initiative to update our locations and create the best possible member-first experience.

Beginning Monday, May 18, we’ll start renovations at our Kelso location at 1003 13th Ave. S. During this phase, drive-up lanes 1 and 2 will close temporarily, while our ITM lane will remain open with extended-hour LiveConnect service. Members will continue to have access to friendly, local staff via video assistance, along with 24/7 self-service options.

In June, all three drive-up lanes will be open with LiveConnect service, while the lobby closes for a few months for remodeling. These updates will improve traffic flow, enhance the member experience, and incorporate the latest technology.

Here’s what you can expect during the closure:

Thank you for your patience during the remodel as we work toward creating an even better experience for our members. We’ll keep you updated on the reopening date and look forward to welcoming you back to a refreshed, modern space designed with you in mind!

 

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Free First Time Home Buyer Class

READY TO BUY YOUR DREAM HOME?

Be prepared with valuable information from local mortgage experts!

Learn More & Register Today Read More
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