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Kelso's Getting a Remodel

An improved member experience coming soon to Kelso!

Our Kelso Financial Services Center is next on the list as part of our initiative to update our locations and create the best possible member-first experience.

Beginning Monday, May 18, we’ll start renovations at our Kelso location at 1003 13th Ave. S. During this phase, drive-up lanes 1 and 2 will close temporarily, while our ITM lane will remain open with extended-hour LiveConnect service. Members will continue to have access to friendly, local staff via video assistance, along with 24/7 self-service options.

In June, all three drive-up lanes will be open with LiveConnect service, while the lobby closes for a few months for remodeling. These updates will improve traffic flow, enhance the member experience, and incorporate the latest technology.

Here’s what you can expect during the closure:

• Our Commerce location will soon re-open; details to come.
• Our Longview-based LiveConnect staff will be available via video at the ITMs Monday through Saturday from 7:30am-6:30pm.
• Visit our nearby locations: West Kelso (1.4 miles away) or Triangle (1.8 miles away).
• Connect with us via our digital services including chat, audio, or video or schedule a video appointment.
• Kelso’s night drop will be temporarily closed; however, nearby locations offer both night drop and in-person service.

Now Available: Video Appointments for Membership Services!

Our virtual financial services Center team is ready to help!

Account updates and transactions can feel easier when you’ve got someone by your side—or on-screen—to guide you through it face to face. That’s why we now offer live, one-on-one video appointments for common transactions including:

• Opening a personal savings or checking account
• Opening a youth savings account
• Opening a share certificate
• Online Banking support (password resets, registrations)
• Adding or removing signers and beneficiaries
• Basic IRA transactions
• Name changes
• And more!

A Virtual Financial Services Center team member can guide you step by step and answer questions as you go, so you feel confident in the process from start to finish.

Simply choose your desired service, select the video option, and schedule a date and time that work for you. 

Prior to your appointment, we’ll send you a reminder email with instructions for readying your computer or device, and details on any documents you’ll need on hand. From there, a friendly employee will meet with you on-screen to walk you through your appointment!

2025 Fibre Federal & TLC Community Giving

#CreditUnionGood: You’re Part of a Movement That Matters

Being part of our Fibre Family means more than having accounts with us—it means you’re part of a movement rooted in people helping people. As a not-for-profit credit union, we’re deeply committed to our communities, and we give back year-round through our daily operations, donations, sponsorships, and volunteer efforts. In 2025, we carried that mission forward, working to uplift and strengthen the places we call home. Service isn’t just something we do—it’s who we are.

 

 

As a credit union, we made a positive impact on our local economy and communities.

• Our members received $45.3 million in direct member benefits, including lower fees and better rates, simply by having their accounts with us rather than a bank.
  
  
• We deepened our local partnerships across the eleven counties we serve to help create brighter, stronger communities. We oversaw $301,967 in donations to support community colleges, hospitals, support shelters, and other organizations dedicated to improving lives through essential services.
  
  
• We empowered our teams to use department-level donation budgets to support causes close to their hearts—creating meaningful impact across our communities. Together, they donated over $ 17,000 to community-focused groups including a new youth shelter, animal rescues, schools, and more.

Take a look at everything we achieved last year in our 2025 Community & Economic Impact Report.

We look forward to more opportunities to give back in 2025 and continue our mission to make our communities happier, healthier places to live, work, and play.