Card Care Center

An Additional Layer of Service

We’re excited to offer our Card Care Center, an additional layer of service for your ATM, debit, and credit card needs. For your convenience, this support center is available 24/7 every day of the year. When you call us at 800-205-7872, at any time of day or night, simply select the option for Card Services or you can contact Card Care Center directly at 1-833-462-0796.

Card Care Center can help with all your card-related issues:

Dispute a card transaction
Set a travel notification
Return a call from our Fraud Prevention Center
Conduct transaction inquiries, including research on why a transaction was declined
Request a temporary limit increase for purchases and ATM withdrawals
Report a card lost or stolen
Reset a PIN
Request a replacement card via mail for an existing card number, including rush orders

Card Activation or PIN Reset

To activate a credit/debit/ATM card or add/change PIN to a credit/debit/ATM card: 1-800-992-3808

Protect Your Information

We never send unsolicited emails, texts, or calls seeking your personal information including accounts, card numbers, passwords, Online Banking credentials, PIN numbers, or other sensitive data. We also do not text links to websites to verify account activity, so use extreme caution with texts that claim to be from us. If our fraud center sends you a text, it will come from 37268 and have a link to a phone number only.

If we or our fraud center ever need to contact you regarding your account or your card activity and you’re uncomfortable, please feel free to contact us directly.

Real Words, Real People from the PNW

Love the Virtual Reps at the ITM. Makes my banking feel more personal even for a simple transaction.

Carolena Q.