OVERVIEW
Getting help with your accounts, cards, and loans just got easier with our new digital support options. Enjoy the convenience of live communication tools that will transform your remote banking experience.
HERE’S HOW IT WORKS:
- Find our widget on the bottom right side of the screen here on our website.
Desktop
Mobile
- Choose which tool you’d like to use to communicate with a representative. Video and Audio tools may require your device’s microphone, speaker, or camera.
- Wait until a representative answers and start chatting! For security, we will always verify your identity before disclosing any information regarding your account.
communication tools
TIMBER
Our new chatbot can help answer your questions about our products and services at any time, day or night. If Timber doesn’t have all the answers, she’ll connect you to a representative during business hours.
VOICE CALL
Use your device’s audio and microphone to call us directly from our online platforms. You can also request a call to your phone. Simply leave your number and we’ll call you back!
VIDEO CALL
If you prefer interacting face-to-face, call us with video and get the complete experience, just as if you were visiting a financial services center. You can see us and talk to us using your device’s camera and microphone. Or, if you prefer, just use the microphone and leave your camera off.
CO-BROWSING
Get on-screen guidance for opening accounts, filling out forms, submitting wires, browsing Online Banking, and much more! We’ll walk you through the platform while looking at your screen and showing you exactly where to click.
FILE SHARING
Send us documents and images needed to complete applications or to update your information. Simply upload the file saved on your device.
DON’T BE SHY. CONNECT WITH US!
These features are currently available within our website and Online Banking Monday-Saturday 7:30am-6:30pm. If no one is available, you can share your contact information and a message, and we’ll reach out to you when a representative is available. Please do not include sensitive information in your message.
Try one of these options today
Enjoy all the convenience of this new level of digital support!
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Mobile App
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You are leaving Fibre Federal Credit Union and TLC’s website. This link does not constitute an endorsement by Fibre Federal Credit Union and TLC of any information, products or services on this external website. We make every effort, however, to ensure all linked sites follow similar privacy policies as ours to offer maximum security and privacy.