I’m having technical difficulties. Who should I contact?
Please contact us for assistance 360-423-8750 or 800-205-7872.
Can I use ClickSWITCH to switch my bill payments?
Since bill payments are not automatically recurring, you are not able to use ClickSWITCH for...
Will I be notified of any switch updates?
If you provided an email address during enrollment and have allowed alert emails, you will...
One of my switches has an “Action Needed” status. What does this mean?
Occasionally, after you have submitted a switch for processing, our research team determines that the...
When is it safe to move/remove funds from my prior account?
We recommend keeping enough money in your old account to cover each payment until the...
What if my switch isn’t completed and I miss a payment?
Monitoring your switch status is an important part of moving your account. It is advisable...
What if I forget to include an automatic payment or direct deposit when submitting my switches?
You can easily submit additional switches any time! Simply log in to your ClickSWITCH account...
How do I know if my payment or deposit has been switched?
The easiest way to check the status of a switch is to look at the...
What if I don’t have the information required to submit a switch?
If a field has an asterisk on the right, this information is required in order...
Which address should I use for my biller and depositor?
A large number of billers and depositors are already in our system. However, if we...