Skip nav to main content.

Annual Report 2023

ACCOLADES

The Daily News’ Best of Lower Columbia Awards:


  • Best Bank or Credit Union
  • Best Employer (Over 50 Employees)

  • Best Mortgage Company
  • Favorite Customer Service

 

Tillamook Headlight Herald’s Readers’ Choice Awards:

 


  • First Place Financial Institutio
  • First Place Customer Service
  • First Place Mortgage Agent:
    Rachel Kyniston

  • Second Place Boss or Manager:
    Erin Mendez
Best of Southwest Washington

Best Credit Union

DepositAccounts

Grade A Health & Stability rating

COMMUNITY IMPACT

Donations & Sponsorships


$264,092

to 228 organizations in our communities


$30,100

in staff payroll deduction donations to non-profits

$11,500

in department donations to community organizations


Fibre Family Volunteerism

130

volunteers

94

organizations

45

community events we ran or helped host with partner organizations



Financial Education


5,663

people reached through financial education efforts


1,630

hours of financial education
provided to children and adults


48

presentations

Economic Impact


$158.9

million back into the economy via operations, spending, and employee compensation plans



703

total jobs supported via credit union operations

292

employees with family wage jobs

Other Highlights


Credit Unions for Kids &
Doernbecher Days

Raised $57,273  through credit union, employee and member donations throughout the year.


Youth Account Animal Shelter Donations:

We donate $5 to animal shelters for each new youth account opened, up to $5,000 annually.

 


Communities First Program:

Continued and expanded our pledge to disburse $46,500 to seven community colleges and thirteen hospitals across our service areas.

Christmas Tags:

Partnered with foster care agencies in five counties to help provide gifts for children and teens. We raised $4,230 to purchase gifts and filled 150+ tags for every foster child in Cowlitz and Wahkiakum Counties.

 

 


Member Scholarships:

Awarded seven scholarships totaling $11,000.

 

 


Advocacy:

$8,528 raised for the Credit Union Legislative Action Council, which provides financial support to candidates and legislation that support credit union goals.

 

 

CEO & BOARD CHAIRMAN REPORT

Fibre Federal Credit Union and TLC had an exceptional year in 2023, marked by strong financial growth, an expanding membership base, and innovative digital enhancements to better serve our members.

Net worth to assets increased from 11.79% to 12.59%, a testament to our financial strength and stability. Our membership saw a significant boost, growing by over 3,000 members, bringing our total to 116,884. The loan portfolio also experienced substantial growth, increasing by over $50 million to reach $1,158,601,338.

As we’re sure many of you noticed, deposit rates rose significantly in 2023. The annual percentage yield on our 6-11 month share certificate started the year at 1.50% and concluded at an impressive 4.51%. Additionally, the APY on qualified Choice Checking accounts grew from 2.25% to 4.25%, providing our members with attractive returns on their balances.

In our efforts to enhance digital services, we introduced Express Pay, allowing members to make loan payments using debit cards from other financial institutions. By year-end, our members had utilized Express Pay over 5,000 times to make over $2 million in loan payments.

We expanded our fleet of Interactive Teller Machines (ITMs) and grew our Virtual Contact Center, enabling members to access Virtual Rep services at every one of our locations before and after lobby hours. Transactions performed by our Virtual Contact Center skyrocketed from
1,817 to 7,998 December-over-December, marking an impressive 340% increase in 2023.

Our Virtual Contact Center staff not only served members via ITM screens but also through our website, offering chat, phone, audio, or video conversations on desktop or mobile devices. Now, whether members choose to interact at the ITM or through digital support channels, they can utilize our convenient Virtual Contact Center services 66 hours per week. In the fall, we introduced Timber, our new chatbot capable of answering questions about our products and services around the clock. By year-end, Timber had addressed nearly 17,000 member inquiries!

Embracing contactless technology, we introduced contactless cards in the summer of 2023, allowing members to make quicker and more secure transactions with just a tap. Our new cards feature scenic designs that capture the essence of our unique Pacific Northwest lifestyle.

Online appointments were another innovation introduced in 2023, enabling members to book convenient time slots and locations directly through our website. Within the first two months, over 2,000 member appointments had been scheduled using this new feature.

We experienced a remarkable year in 2023, marked by financial success, membership growth, and a commitment to enhancing digital services for our members’ convenience. We remain dedicated to providing exceptional products, services, and support, ensuring that our members’ financial needs are met with the utmost care and innovation. As we look ahead, we are excited to build upon our achievements and continue delivering outstanding value to our growing membership base.

Christopher Bradberry
President/CEO

Jerry Howell
Board Chair

Financial Statements

STATEMENT OF FINANCIAL CONDITION 2023
STATEMENT OF INCOME EXPENSE 2023

SUPERVISORY COMMITTEE REPORT

 

 

Your Supervisory Committee is comprised of five volunteers: Jeff Skeie, David Thelin, Greg Kelly, Alison Peters, and Gabe Negrete. The 2023 Supervisory Committee was also joined and assisted by Supervisory Committee Associate Members Jamie Foster and Danielle Wheeler. The Supervisory Committee has the responsibility to oversee and verify that the Credit Union has developed and maintains an internal control framework that provides reasonable assurance to the reliability and integrity of the financial statements and compliance with laws and regulations.

 

Your Supervisory Committee fulfills this responsibility in two ways. We meet regularly with the Credit Union’s Vice President of Internal Audit, Luci Sherard, who assists the Committee in verifying compliance within our internal control framework. We also engage an external audit firm, Moss-Adams, to audit the financial statements and the operational controls surrounding those financial statements in accordance with generally accepted auditing principles.

Supervisory Committee members attend regular monthly Supervisory Committee meetings, as well as monthly meetings of the Board of Directors. At these meetings we review the work of the Internal Auditor, the external auditor, and management to ensure that the Supervisory Committee’s responsibilities are properly discharged.

Based on our audits and the reports of other experts, the Supervisory Committee is satisfied that the records of Fibre Federal and TLC are accurately maintained, and the Credit Union is in compliance with applicable laws and regulations. We thank the Credit Union management and staff for their diligent work that ensures such a well-run organization.

Jeff Skeie,
Supervisory Committee Chair

BOARD OF DIRECTORS

Jerry Howell, Chair
Jim Duscha, 1st Vice Chair
Kelli Harding, 2nd Vice Chair
Ashley Lachney, Secretary
Steve Mealy, Director
Jack Courtney, Director
Greg Berg, Director
Julie Palmer, Director
Bart Finnel, Director

SUPERVISORY COMMITTEE

Jeff Skeie, Chair
David Thelin, Secretary
Greg Kelly, Member
Alison Peters, Member
Gabe Negrete, Member
Jamie Foster, Associate Member
Danielle Wheeler, Associate Member

EXECUTIVE MANAGEMENT TEAM

Christopher Bradberry, President/Chief Executive Officer
Angie Shipman, SVP/Chief Experience Officer
David Keegan, SVP/Chief Information Officer
Joe Amrine, SVP/Chief Credit Officer
Meghan Staup, SVP/Chief Financial Officer
Ryan Sullivan, SVP/Chief Revenue and Retail Officer
Shelly Buller, SVP/Chief Operating Officer

Due to scheduled maintenance, Online Banking will be unavailable 11pm 7/20-3am 7/21. Thank you for your patience.

Translate »