Skip nav to main content.

ITMs & Virtual Representative Services

Make Banking a Breeze at our ITMs

Nearly all our financial services centers feature one or more ATMs that accept cash and check deposits. Now, most of these ATMs have been upgraded to ITMs (Interactive Teller Machines). ITMs offer even more service options than our traditional ATMs, and you can select how you interact with them.

Banker Self Service Mode

(Currently available at all locations except Kalama)

During business hours, you may insert your Fibre Federal or TLC Debit, Credit, or ATM card to conduct:

  • Withdrawals
  • Cash or Check Deposits
  • Transfers
  • Loan Payments
  • Balance Inquiries
  • Mini Statements
  • Card PIN Changes

ATM Mode

Outside of business hours, you may insert your Fibre Federal or TLC card to conduct traditional ATM transactions, including withdrawals, transfers, and balance inquiries. If at any time you insert a card from another financial institution, the machine will convert automatically to ATM mode.

NEW Virtual Representative Service

(Currently available at all locations except Kalama and Warrenton)

Services Hours:
Monday-Thursday 8:30am-5:30pm
Friday 8:30am-6:00pm
Saturday: 8:30am-4:30pm

Look for the lit “TELLER” sign above the drive up area indicating Virtual Rep service is available.

Simply tap the screen to connect with a live, local virtual representative for assistance with:

  • Withdrawals
  • Cash or Check Deposits
  • Cash or Check Loan Payments
  • Transfers
  • Balance Inquiries
  • Cashing Checks
  • Blocking and Ordering a New Card
  • Refunding a Fee

Stop by to try it today!

Virtual Representative Service offers a quick and personalized experience with the same Fibre Family service you already love. It’s like having a representative right at the ITM with you to answer questions, assist with transactions, and ensure you’re on your way with a smile.

Translate ยป
Chat Now Non-secure; please don't submit sensitive info. Mon-Thurs 8:30 - 5:30
Fri 8:30 - 6:00
Sat 8:30 - 4:30

Protect yourself from fraud! Always use extreme caution if anyone contacts you asking for your personal and account information.