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Mobile Banking Resources and Tutorials

Learn More About Our Mobile Banking Platform

  • Sign up for Online Banking today! Once you’re enrolled, download our free app from Google Play or the App Store to start accessing your accounts from anywhere with your mobile device.

    Watch Mobile Banking overview video to learn the basics on the convenient features of Mobile Banking.

     

  • To get the most out of Mobile Banking, we encourage you to spend some time playing around and clicking buttons.

    Account Linking
    If you are a primary owner on more than one consumer account, you can manage all of these accounts with your single login.

    If you wish to also manage consumer accounts on which you are a joint owner, just give us a call and we’ll add those accounts as well, so they’re all accessible for you.

    Profile Options
    Access your profile by selecting More, then Settings.  You have the options of changing your nickname, assigning account colors and nicknames, enabling certain notifications, updating your username and password, updating your contact information, hiding accounts, and selecting Snapshot accounts (see more about Snapshot accounts under Viewing Your Accounts below.) Android users can also turn the Fingerprint feature on and off by navigating to Settings.

  • When you first log in to Mobile Banking, your account balances are immediately viewable.

    To view history, simply click on the account button.  (Please note: history is not yet available for mortgage loans.)  When viewing history, you can sort by a number of factors. Select the search icon to sort by deposits, withdrawals, or checks.

    Transaction Categories:  You can keep track of how much you’re spending, based on pre-determined categories and sub-categories.  You can find the category under each transaction.

    To view your checks, select the check you wish to view in your checking account history. All viewable checks will have a check icon next to them.

    Customizing Account View
    To change an account nickname, assign a new color to the account, or hide an account: Select More, Settings, Accounts, then select the account.

    Snapshot Accounts
    You can view account balances from your mobile device by simply launching the mobile app. There is no need to log in.  In your mobile app, select More, Settings, then Snapshot. Note: Snapshot Accounts is different than “Accounts Snapshot,” which is what you see when you are already logged in.

    Linking External Accounts
    You have the option of linking external accounts (accounts at other financial institutions) to view balances and history.

    To set up external accounts in the app, choose the button at the bottom of the Accounts page that says “Link and view external accounts.” Agree to the terms and conditions and follow the prompts to get started. You will need your online banking credentials for your other institution.  Follow this step-by-step video to link your accounts at other institutions so they’re viewable in Online Banking.

    External Accounts Transfers

    You will need your account number, account type, and routing number for your external account. External account transfers are only permitted between your accounts at Fibre and your accounts at another financial institution. If you wish to transfer funds to a third party at another institution, use Bill Pay or Person to Person Transfer.

    Go to Transfers feature, Make a Transfer, select a To account, choose the “+ Add an account” option, and add the external account manually. Follow the prompts.

  • You can easily update your contact information in Mobile Banking in just a few simple steps.

    Click the More button at the bottom, then Settings. Click the Contact tab. Tap the arrow on the contact type you need to edit, enter your new information, and click Save.

    You can also watch how to update contact information video here.

    Please note, if you want to change your mailing address to a PO Box, you will need to contact us to make that change for you.

  • There are a number of ways to transfer funds via Mobile Banking.

    Classic Transfers allow you to schedule a future and/or recurring transfer, transfer to another Fibre member, or transfer to an external account that you have set up.  They also allow you to add a memo to the transfer.

    Select the Transfers feature and fill in the information to complete your transfer.

    Member to Member Transfer: If you need to transfer funds to another member and you are not a primary or joint owner on their account, this method is ideal because the transfer occurs immediately.  You will need to know the member’s account number, share ID, and last name. The Share ID is the account type (a two digit number indicating savings, checking, loan, etc.).

    Select the Transfers feature. In the To section, choose to “Add an Account” and then “Internal Account.” Follow the prompts.

    Zelle Transfers:

    Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank2.  View Zelle Frequently Asked Questions

    1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.
    2 Must have a bank account in the U.S. to use Zelle. 

    External (A2A) Transfers: Transfer to your accounts at another financial institution. You will need your account number, account type, and routing number for your external account. External account transfers are only permitted between your accounts at Fibre and your accounts at another financial institution. If you wish to transfer funds to a third party at another institution, use Bill Pay or Zelle Transfer. View Account to Account (A2A) Frequently Asked Questions

    Go to Transfers feature, Make a Transfer, select a To account, choose the “+ Add an account” option, and add the external account manually. Follow the prompts.

    Viewing Transfers: Review your scheduled and completed transfers. You can filter based on To Account, From Account, or Date Type, or Status Type (succeeded, failed, cancelled, pending, etc.).

    Select the Transfers feature and choose “Activity” to view transfer history.

    Follow this quick tutorial video on making transfers quickly and easily between accounts via Mobile Banking.

  • Your loan account balances are immediately viewable when you log in.

    View Your Loan. Simply click on your loan account to view the account history.  Select “Show Details” to see when your next payment is due, your past due amount (if any), your interest rate, your payoff balance, and more.  This information is now available for mortgage loans as well!

    Make a Loan Payment. Select the loan account, and select the “Pay Now” button.  Or, follow the Transfers directions above. Follow this quick tutorial video to make a loan payment in moments with Mobile Banking.

    Please note: If you make a payment on your mortgage loan, it will not post to your loan until the following business day.

    Skip-A-Pay. Skip a payment once per calendar year on qualifying consumer loans for a $25 fee, which is added directly to the loan balance. Select More, the Transfer & Pay tab, then the Skip-A-Pay feature to see if you have a qualifying loan. Follow the prompts to set up your skip in Mobile Banking without any paperwork!

    Transfer from Your Visa.  You can transfer available funds from your Visa to one of your deposit accounts. Simply follow the “Transfers” directions above.

    Apply for a Loan: Select More, Apply & Add, and choose Apply for a Loan.

  • Messages can be sent and received from the credit union.

    To create a message, access the Message Center by selecting More, the Just for You tab, My Messages, and then select the “Compose” tab. If you have a message from the credit union, you will see a dot on the bell icon in the top right corner of your dashboard.

  • Make sure your contact information is up to date so your alerts function properly.

    Choose More, Just for You, and then My Alerts. Select which alerts you wish to initiate, and whether you prefer to receive them via email or SMS (text message).

    Follow this quick step-by-step video to set up alerts for your account activity in Mobile Banking.

    Alert examples include balance alerts, insufficient funds alerts, transfer alerts, budget alerts, and savings goals alerts. All alerts will be sent within one day.  We encourage you to explore the options to familiarize yourself with the types of situations you can automatically be notified about.

  • Register for FREE Online Bill Pay.

    Select More, Transfer & Pay, then Bill Pay.  You may first receive a “Get Your Bill at the Payment Center” pop-up window if you have any qualifying eBills.  This is an optional service that lets you know when your payment is due.

    Once you proceed to the Payment Center, you’ll find the following options:

    • Review your payees and add new ones
    • Pay bills, including selecting a date, rushing delivery (for an added fee), and setting a payment reminder
    • View your bill pay activity
    • See which accounts are connected to your bill pay service
    • Update your profile information

    Select the Help Center option for complete answers to your Bill Pay questions.

    Important notice for joint account holders:  Only one owner on the account will have Online Bill Pay access.  The access defaults to the primary owner.  If you wish to switch access to the joint owner, please give us a call and we can submit that change request.  Access change requests are completed in 7-10 days.

  • View your regular and Visa statements in Mobile Banking. Select More, My Money, and eDocs. You have the option to subscribe to (or unsubscribe from) E-Statements here.  To view your statements, select the statement type and date from the drop down list.  You can also download your statements or print them when connected to a printer.

    Please note: You will only be able to view E-Statements on accounts on which you are the primary owner. Joint members will still be able to access full account history (see “Viewing Your Accounts” above).

  • Be sure you have written “Mobile Deposit Only” under your signature on the back.  Select More, My Money, then Deposit Check. Follow the prompts. Mobile Banking will take the check photos for you. Be sure you have a dark background available to place the check against for the photos. Once complete, you will receive a message that your check was successfully submitted along with a confirmation number. Your deposit will usually be available in your account by the following business day.

    Follow this quick step-by-step video to use Mobile Deposit on your phone or mobile device.

     

  • Dashboard:

    View the overall picture of your accounts.

    My Money Tab:

    Accounts: 

    Select an account to view transactions, account details, and spending analytics.

    Deposit Check:

    This feature leads you to Mobile Deposit, which allows you to deposit checks from camera-equipped smartphones and tablets.

    • On your first time, you will be asked to read and agree with our Mobile Deposit Service Agreement.
    • Endorse your checks. Be sure to include “For Mobile Deposit Only at Fibre Federal Credit Union” in the endorsement area on the back of each deposited check.
    • Take pictures with your phone as directed.
    • Submit!

    Within seconds you’ll see confirmation that the deposit was received. In most cases, the funds will be available by the following business day.

    eDocs:

    Subscribe to E-Statements here! Once you’re enrolled, you can view your monthly statements and Visa statements in Mobile Banking. You can also print and download your statements any time you wish.

    Fibre Card Manager:

    Protect and control your cards within our mobile app! Use this free service to manage your risk by allowing you to define when, where, and how your cards can be used, and send alerts on your mobile device. Select the Fibre Card Manager option in Mobile Banking and follow the instructions.

    If you previously used the CardValet app to protect your cards, we recommend that you uninstall the CardValet app after registering your cards in Fibre Card Manager to avoid duplicate notifications.

    Debit Courtesy Pay:

    Enrolling in Debit Card Courtesy Pay will allow us to extend Courtesy Pay service to your Debit Card purchases, point of sale (POS) transactions, and ATM withdrawals up to an approved limit in the event there are not sufficient funds to cover your transactions. As with standard Courtesy Pay, it costs you nothing if you don’t use it. You will be charged $30 per occurrence if you do, and your overdraft balance must be paid within a timely manner as outlined in our overdraft disclosure.

    Select More, My Money, and the Debit Courtesy Pay option to enroll yourself in seconds.

    Overdraft Transfer:

    Request to set up Overdraft Transfer Protection for your checking account from available funds in your other accounts.

    Transfer & Pay Tab:

    Transfers:

    Transfer funds between accounts, to another Fibre Federal member, make Zelle transfers, or External Account to Account (A2A) transfers.

    Bill Pay:

    Pay nearly any person or business with a few clicks of your mouse! Bill Pay is FREE, fast, economical, and more secure than paper checks.

    If you’re a new user, you may first receive a “Get Your Bill at the Payment Center” pop-up window if you have any qualifying eBills. This is an optional service that lets you know when your payment is due. Once you proceed to the Payment Center, you’ll find the following options:

    • Review your payees and add new ones
    • Pay bills, including selecting a date, rushing delivery (for an added fee), and setting a payment reminder
    • View your bill pay activity
    • See which accounts are connected to your bill pay service
    • Update your profile information

    Skip-A-Pay:

    Skip a payment once per calendar year on qualifying consumer loans for a $25 fee, which is added directly to the loan balance. Qualifying loans will have a green check mark to show they’re eligible. Select the loan you’d like to skip and click the “Skip” button. Agree to the terms and conditions and you’re all set, without any paperwork!

    Zelle:

    Introducing Zelle — a fast, safe and easy way to send money in minutes1 to friends, family and others you trust, right from the mobile app. Zelle makes it easy to send money to, or receive money from, people you trust with a bank account in the U.S.

    1. Log into the app.
    2. Select Send money with Zelle®
    3. Enroll your U.S. mobile number or email address.
    4. Send money to friends family and others you know and trust.

    1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.

    Support CU4Kids:

    Through Credit Unions for Kids, Fibre Federal and TLC supports OHSU Doernbecher Children’s Hospital, which treats children in southwest Washington and Oregon regardless of their families’ ability to pay. Now donating is easier than ever. You can make a donation to Credit Unions for Kids in just seconds right in Online Banking! All donated funds directly support Doernbecher.

    Apply & Add Tab:

    Apply for a Loan:

    Use this handy link to apply for a new Credit Card, Home Equity Loan, Personal Loan, or Auto Loan! You can also check the status of a pending loan.

    Apply for a Mortgage:

    Learn more about our mortgage options and apply.

    Add Account:

    Add a savings, checking, or certificate to your existing accounts, or open a new separate account in Mobile Banking! Open and fund your new account with just a few clicks in a matter of minutes.

    Just for You Tab:

    Message Center:

    Use our Message Center to send and receive secure messages with us.

    My Offers:

    Check here to see if you have limited time, pre-approved offers!

    My Credit Score:

    Curious about your credit? Now, you can log into our mobile app to access your credit score, credit report, and credit monitoring for free!

    Select More, Just for You, My Credit Score, then follow the prompts.

    Financial Wellness:

    See a snapshot of your spending within the Financial Wellness feature. Your transactions are sorted by category, allowing you to easily review, sort, and track your purchases. View month to month comparisons of your spending, track recurring expenses, view your savings goals progress, and more!

    Setting a savings goal is a feature available in desktop only. However, you may view created savings goals in both desktop and mobile within the Financial Wellness feature.

    First, select the deposit account you wish to assign to your new savings goal. Then, name and categorize your goal. Enter the amount you wish to save (use whole dollar amounts, no cents), and your target date.  You can even upload a photo!

    Once your savings goal is set up, you have a number of options:

    • Add Funds:  This option allows you to contribute to your goal by quickly transferring funds from another account (available on desktop only).
    • Settings:  Determine how you would like future deposits to this account will be allocated to this and other goals. (Available on both desktop and mobile. Select the gear icon in mobile.)
    • Edit: Change any part of your savings goal at any time (available on desktop only).

    Alerts:

    Make sure your contact information is up to date so your alerts function properly.

    Select which alerts you wish to initiate, and whether you prefer to receive them via email or SMS (text message).

    Alert examples include balance alerts, insufficient funds alerts, transfer alerts, budget alerts, and savings goals alerts. All alerts will be sent within one day.  We encourage you to explore the options to familiarize yourself with the types of situations you can automatically be notified about.

    Settings:

    In Settings, you can update your personal profile and customize your view in Mobile Banking. You can give accounts nicknames, set notifications, update your security features, change your contact information, and activate the Snapshot feature to preview your balances before you log in.

    Quick Links Tab:

    Contact Us:

    Give us a call, chat with us, or get directions to your nearest financial services center.

    Calculators:

    Use a variety of financial calculators.

    Services Center & ATM Locations:

    Locate the nearest financial services center or ATMs/ITMs.

    Order Checks:

    Connect to our partner vendor to order more checks.

    Rates:

    View and compare rates for a variety of products and services.

    Services Center & ATM Locations:

    Find our most convenient locations near you.

     

     

     

  • Business Account Holders:

    The responsible owner, officer, or trustee who currently signs on the account needs to be the one to log in to our Online Banking service for the first time to establish log-in credentials. You will need the EIN, TIN, or Social Security Number of the primary account name, the account number, and ZIP code of the address used on statements.

    We advise you to only share your login credentials with joint owners, officers, or trustees. Anyone who logs into the account will now have the ability to perform a member-to-member transfer out of the account. Therefore, the security of your login credentials is imperative.

    Adding Other Users:

    To set up other authorized signers, such as a bookkeeper, office assistant, or other staff members, please follow the steps below.  This is available via desktop only.

    Consumer Online Banking Users:

    From Profile, select Settings, “Shared Access,” then “Add a user.” From here you can input a guest user’s information and permissions.

    The options are below:

    • All permissions
    • View Account (Can see account balance)
    • View Transactions (Can view history and checks images)
    • Transfer Into (From the designated accounts)
    • Transfer From (To the designated accounts and Member to Member)

    After you have reviewed and confirmed the information, your guest user will be sent an email invitation to access your accounts. A confirmation code will be given to you to share with the guest user. To retreive this code, go to the “Pending Invitation” within your Shared Access tab and select the down arrow. Give this code to the guest user. They will need to enter it after clicking on the link within their email invitation. This code will expire in 24 hours. The guest user will then be able to access your accounts with their own user name and password.

    After the guest user accepts the disclosure, they will need to complete the registration process. They will then be asked to create a user ID and request a temporary password. The temporary password will be sent to them, and they can use it to create a new password. The guest user then selects a confidence image and confirms contact information.

    As the primary owner of the account, you will be able to see if your invitation was accepted within the “Shared Access” tab. You will then have the options to delete or update access, expand guest profile, and either edit account access or delete the guest user.

    Business Online Banking Users:

    The “help” button at the top right of your screen is very informative. It should help you find the answers to most of your questions.

    Select the Business Administration option.

    As the account owner/officer, you are considered the “master user.” The master user decides who else should get access to the accounts and what limitations are needed. You can authorize multiple account sub users with very specific levels of access but creating “roles” and assigning them to sub users. Remember to save your changes at each step of the process.

    Select the “roles” button.

    Select  the “add a role” button.  Give the role a name (such as manager) and description.  The new role has been created and will appear on left side of your screen.

    Now you need to set permissions, accounts and limit that will be associated with the new role. Click any pencil icon to customize the permissions you are giving to the role. If as the master user you wish to grant full access to a sub user, you will check all permissions.  Selecting all permissions will also allow the designated person to set up new roles and users.

    Under “Transfers” you will see an option to “Add Member to Member Transfer Account.” If this feature is selected, the sub user will have the ability to transfer from accounts assigned within the role, to ANY account at Fibre Federal Credit Union.

    Accounts & Limits:

    Accounts – Using the pencil icon, select all accounts you want assigned to the role you created.

    Limits – Using the pencil icon, set limits for the sub users in this role. You can set and authorize   maximum limits for daily, weekly and monthly intervals.   To delete a role, click “Delete Role” at the bottom of the window.  Before a role can be deleted, any assigned sub users must be deleted.

    Each role must have a sub user(s) assigned to it.  Create a new user by clicking on the “Add a User” tab.

    You will need to create a unique username and provide it to the user. Enter the user’s first and last name, email address, and select a role.  An email will be automatically sent to the new user containing a temporary password. Both pieces of information will be needed for the new user to log into Online Banking.

    The new role and user will be visible on the account screen confirming the process is complete. Be sure to log out and log back in to Business Online Banking for all new permissions to be applied.

    Log into the Business Admin Widget to view pending transfer requests requiring approval. The master user, or any user given “can authorize” authority can approve or reject the request. All requests expire at 11:59pm of the day submitted if not approved or rejected.

    If you have questions or need assistance and the “Help” button does not contain the answers you’re looking for, please contact us at 360-575-5785 for assistance (do not call our switchboard numbers).

    Business Shared Access (Consumer Online Banking Users Only)

    After you’ve set up the guest user confirmation process, you’ll want to complete the profile and/or proceed to account access. Features within Business Online Banking will or will not display depending on the access you provide the guest user.

    Guest user access for Bill Pay:

    Guest users who are granted access for Bill Pay will see this feature within Online Banking. Upon clicking the Bill Pay option, the guest user will be accessing Bill Pay with their own guest user login credentials. The guest user will not see payees or payment history therefore they will need to create new payees.

    A guest user for a business must register in the name of the business. This includes placing a “.” in the first name field and the business name in the last name field. Payments issued will have the business account contact information on them.

    The guest user will have access to set up payees through the Payment Center.

  • Follow this quick step-by-step video to reset your Online Banking password from your mobile device.

  • Follow this step-by-step video to link your accounts with Fibre Federal and TLC to your accounts at other financial institutions for easy transfers and payments.

  • Follow this quick tutorial video to make a loan payment in moments with Mobile Banking.

  • Stay on top of your credit with the My Credit Score feature in Mobile Banking. Follow this quick tutorial video to learn how to access your credit score, credit report, and credit monitoring for free with this helpful tool!

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