Interactive Teller Machines – Innovation with Purpose

Building a Better Banking Future with ITMs

By Ryan Sullivan, EVP Chief Revenue and Delivery Officer

In 2021, we implemented Interactive Teller Machines (ITMs) to enhance your banking experience while delivering convenient, personalized service. These machines represent a commitment to innovation and accessibility, offering a host of benefits designed to prioritize member needs:

1. Greater Convenience

Extended Access: ITMs provide access to a wide range of banking services outside our traditional hours, including evenings and weekends.
Live Support: Speak with a real employee via video chat for personalized assistance with more complex transactions, ensuring human interaction remains at the core of our services.
Faster Transactions: ITMs streamline common banking tasks, reducing wait times and offering a quick, efficient alternative to visiting a financial services center.

2. Enhanced Services

Comprehensive Capabilities: ITMs allow you to perform a variety of transactions, including:
- Deposits and withdrawals
- Check cashing
- Loan payments
- Account inquiries
- Managing services with on-screen assistance
Accessibility for All Members: Multilingual options and user-friendly designs make ITMs accessible to our diverse membership base.

3. Commitment to Member-Centric Innovation

Modern Banking Options: By implementing ITMs, we offer innovative technology that combines the convenience of digital banking with the individualized touch of live employee support.
Flexibility: ITMs empower you to choose how you’d like to interact with us, whether digitally, in person, or through a hybrid of both.

4. Strengthening the Credit Union’s Financial Health

Efficient Use of Resources: ITMs allow us to focus resources on developing new products and services for our members, rather than on maintaining a traditional “branch” infrastructure.
Investing in Member Benefits: The operational efficiency of ITMs enables us to redirect savings toward better rates, lower fees, and community programs that directly benefit our members.

By adopting ITMs, we’ve reaffirmed our dedication to member service, convenience, and innovation, while staying true to our mission of putting people before profits. These machines are not just a tool for efficiency, they are a bridge to better, more inclusive banking for all members.

Another benefit of ITMs that the credit union hopes to access in the coming years is:

5. Improved Accessibility to Banking

Reaching More Communities: ITMs will enable us to bring personalized banking services to underserved or remote areas, helping to fulfill our mission of inclusivity and community service.
Expanded Locations: Members could gain access to services in locations where traditional brick and mortar locations may not be feasible, ensuring our members’ financial needs are met wherever they are.